Recovery

Prepare before a digital emergency happens.

Digital recovery becomes significantly more difficult when a business does not know who owns an account, where documents are stored or what changed before the incident occurred. Business Vault is designed to help businesses prepare before that moment.

Emergency Centre

Create a structured incident when something goes wrong.

Incident types Business Vault is built around

  • Google Business Profile suspension
  • Google account compromise
  • Website compromise
  • Website outage
  • Domain issue
  • Business email compromise
  • Meta account issue
  • Microsoft 365 issue
  • Google Workspace issue
  • Business impersonation
  • Other digital incidents

Timeline & playbooks

Keep the story together.

Maintain a chronological history and use structured workflows that adapt to the incident type.

Incident timeline

  • Detected changes
  • Alerts
  • User notes
  • Communications
  • Actions
  • Documents
  • Support case numbers
  • Recovery tasks

Recovery playbook stages

  • Assessment
  • Containment
  • Evidence
  • Recovery
  • Verification
  • Closure

Evidence Vault

  • ABN registration

    Current
  • Utility bill

    Review soon
  • Google ownership screenshot

    Current

AI-assisted recovery

Assist people. Do not invent platform decisions.

Business Vault combines structured monitoring, digital asset records, recovery evidence and AI-assisted tools to help businesses understand risk and respond more effectively when an incident occurs.

AI Recovery Assistant

The AI Recovery Assistant can help authorised users summarise incident information, identify missing recovery evidence, organise timelines and prepare draft communications based on the information available within Business Vault.

Human review required

AI-generated suggestions should be reviewed before being used or submitted to a third-party platform. An AI draft is available only when an AI provider is configured, and it is instructed not to guess why a platform acted.

Recovery Pack

A Recovery Pack can bring together business identity, asset information, ownership details, incident summary, timeline, selected evidence, missing information, recovery checklist and draft communication.

Google Business Profile preparation

Google may request supporting evidence when a Business Profile is appealed. Business Vault can help organise business registration, licences, tax documents and utility documents in advance. Business Vault is not Google and cannot guarantee reinstatement.

What a Recovery Pack can include

  • Business identity
  • Asset information
  • Ownership details
  • Incident summary
  • Timeline
  • Selected evidence
  • Missing information
  • Recovery checklist
  • Draft communication

Business Vault provides monitoring, documentation and recovery assistance. Decisions relating to suspension, verification, access or reinstatement remain with the relevant third-party platform. Business Vault does not guarantee account recovery, does not independently submit appeals without customer authorisation, and does not replace legal or cybersecurity professionals.

Prepare before you need to recover.

Organise ownership, evidence and contacts while the business is calm, not on the morning access is lost.