Getting started
Create an account, verify your email, add your organisation, then record the domain, website, business email and Google Business Profile your business depends on most.
Open guideHelp
Business Vault Help Centre
Practical guidance for setting up your organisation, documenting digital assets, monitoring what matters and preparing recovery information.
Topics
Choose a help topic
Each topic points to the relevant product guide or resource.
Your organisation
Keep the legal name, ABN or ACN, locations and primary contacts current so recovery evidence matches the business providers recognise.
Open guideDigital assets
Document providers, account identifiers, URLs and notes for the services that would interrupt operations if access was lost.
Open guideOwnership and access
Record owners, administrators and recovery contacts. Having access is not the same as owning an account.
Open guideEvidence Vault
Upload business registration, licences, utility documents, ownership screenshots and support references. Replace stale versions.
Open guideMonitoring
Enable supported website, DNS, SSL and email authentication checks as assets are added. Unknown stays unknown until checked.
Open guideDigital Resilience Score
The score reflects recorded controls and available check results. It is a readiness view, not a certification.
Open guideAlerts
Alerts highlight changes or failed checks that need attention. Review them before they become incidents.
Open guideIncidents
Open an incident when something fails. Keep the timeline, tasks, evidence and provider reference numbers together.
Open guideRecovery
Use playbooks and evidence to prepare the next steps. Reinstatement decisions remain with the third-party provider.
Open guideAgency accounts
Agency staff only see authorised clients. Each client remains a separate organisation with its own assets and incidents.
Open guideBilling
Paid plans are billed in Australian dollars through PayPal. Manage subscription status from Billing after you sign in.
Open guideAccount and security
Use password reset from your account email, enable multi-factor authentication where available, and contact support for security concerns.
Open guideNeed a person to help?
Use the support form and choose the category that matches your request.