How it works

Know what your business depends on. Be ready when something goes wrong.

Most businesses rely on a growing collection of digital assets every day: websites, domains, business email, Google profiles, cloud services, social accounts, hosting, DNS and third-party platforms. Ownership, access, monitoring and recovery information are often spread across different people, providers and accounts. Business Vault brings that information together.

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Process

How Business Vault works

The journey is discover, document, monitor, improve, prepare, respond and recover, without taking ownership of your external accounts.

Discover

Start by documenting the digital assets your business relies on. Add your website, domains, email infrastructure, Google services, social accounts, hosting and other important platforms. For many Australian businesses the first four records are the primary domain, the live website, business email and the Google Business Profile customers see in Search and Maps. Business Vault creates a structured record instead of leaving critical information scattered across emails, spreadsheets and individual employees.

Document

Record who owns each asset, who has administrator access, which agency or provider is responsible and which recovery contact is associated with the service. Note whether access sits on a personal Gmail, a staff mailbox or a shared agency login. This creates visibility over the digital relationships that keep your business operating, including cases where a supplier manages day-to-day work but does not own the account.

Monitor

Business Vault can check public signals such as website availability, HTTPS, SSL certificate status, DNS resolution and email authentication records. Connected integrations can provide additional account information when you choose to connect a supported service. A check that has not been run remains unknown. The product does not invent a healthy status to fill a gap.

Improve

Business Vault highlights missing ownership, former administrator access, missing recovery documentation and monitoring gaps. The Digital Resilience Score helps businesses understand which areas require attention. Typical improvements include adding a second internal owner, confirming domain auto-renewal, publishing SPF, DKIM and DMARC, and replacing stale evidence files.

Prepare

Store important recovery evidence before it is needed. Business registrations, licences, current utility documentation, platform identifiers, ownership screenshots, recovery contacts and support history can be organised inside the Evidence Vault. Give each file a document date so the team knows when it should be refreshed.

Respond

When an incident occurs, create an incident inside the Emergency Centre. Bring together the affected asset, incident timeline, supporting evidence, relevant contacts and recovery tasks. Record provider reference numbers as soon as they exist so the response does not depend on one person's inbox.

Recover

Use structured recovery playbooks, evidence and incident information to prepare the next steps. Where available, AI-assisted drafting can help summarise what is already known. Every draft still needs human review. Reinstatement and access decisions remain with the applicable platform or provider.

Business Vault provides monitoring, documentation and recovery assistance. Decisions relating to suspension, verification, access or reinstatement remain with the relevant third-party platform.

After signup

What happens after signup?

After creating an account, start by adding your organisation and the digital assets it relies on most.

Start with the critical few

For many businesses, that means the primary domain, website, business email and Google Business Profile. You can then record ownership, administrators, recovery contacts and supporting evidence.

Enable checks as you go

Supported monitoring checks can be enabled as the relevant assets are added. The objective is not to catalogue every online account your business has ever used. Start with the services that would create a real operational problem if access was lost.

Keep ownership internal

Business Vault documents ownership. It does not become the owner of your external accounts. Prefer a director or employee as an internal owner, even when an agency helps day to day.

FAQ

Common questions

Does Business Vault take ownership of my accounts?

No. You remain the owner of your external accounts, domains, websites and profiles. Business Vault records ownership and access information so your organisation can manage them.

Do I need to connect every account?

No. Manual records are useful. Connect a supported integration only when it helps you keep information current.

Does Business Vault store passwords?

No plain-text external passwords. Supported integrations keep credentials server-side. Third-party passwords are not stored as a password vault.

What happens if a check cannot be completed?

It is shown as unknown, not healthy. Business Vault does not invent a green status when there is not enough information.

Why preparation matters

The time to discover these problems is not after access has already been lost.

A website may become unavailable. A domain configuration may change unexpectedly. Business email may be compromised. An important Google Business Profile may become suspended. A former provider may still control an account.

Visibility before the emergency

Business Vault is designed to improve visibility and recovery readiness before an incident occurs.

Structured response when it does

Incidents, evidence, timelines and playbooks stay in one place so the team is not rebuilding the story from scratch.

Website

Healthy

Alert

DMARC missing

Evidence

Current · 2 documents

Website

Healthy

Alert

DMARC missing

Evidence

Current · 2 documents

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Know what your business depends on.

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